Delivery and Collection Costs

  • Delivery: The costs of delivery will be as displayed to you at the point of checkout.
  • Collection: Collection from one of our warehouses is free of charge.
Service Charge
Curbside delivery for orders under $750 $100
Curbside delivery for orders over $750 $250
Sample Delivery FREE
Warehouse Collection FREE

Delivery and Collection Dates

During the order process we will let you know when we will provide the products to you in accordance with the delivery option chosen. We will provide all the products to you at the same time and, unless specifically agreed with you, do not provide delivery in instalments.

  • Delivery: We aim to deliver your products within 10 working days of our acceptance of your order; however, we will deliver your order to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order (unless you have agreed/specified delivery after the 30-day timeframe). Please note that delivery timescales are estimates only.
  • Customer pick up: If you have selected to pick up your order from a specified PORCELANOSA location, please note the selected date(s) for collection and time restrictions on when the collection is available at your chosen location.

Delivery Premises

We will deliver your purchased products to the nearest entrance to the delivery address at ground floor level only. It is your responsibility to get the products from that point to any other part of the delivery address. Some products are large (e.g. shower cabins and some baths) and it may be difficult or impossible without modifications to the premises for you to get the items up small or sharp turning staircases or through small doorways.

It is your responsibility to satisfy yourself that the access to the room into which the items are to be fitted is sufficient for the size of the products purchased and to modify the premises if necessary. From the estimated or guideline delivery date until we actually deliver the products, you agree to ensure that you and your premises are ready for the safe receipt of the products and you agree to provide us with all necessary access to the delivery address and premises at all reasonable times.

You (or your nominee) shall sign a delivery note to show that you have received the delivery. You must also provide our delivery vehicle with reasonable access for parking and delivery, or give us sufficient notice so that we can make reasonable changes to ensure successful delivery. If your property has restricted access or your street is too narrow, please let us know in good time via

FAQs Regarding Delivery and Customer pick up

A. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from your nearest warehouse (if available).

A. If Customer fails to take delivery of any Product by the later of: (i) 180 days from the scheduled delivery date Customer provides to Porcelanosa or (ii) 30 days after Porcelanosa notifies Customer that the Product is available to take delivery, Porcelanosa may (a) cancel the subject Sales Order and refund Customer any partial payment thereunder; or (b) place the subject Product into storage either at its facility or third-party storage facility. If Product is placed into storage, Customer shall be required to pay a storage fee of $200 per pallet per Sales Order on the first day of each calendar month following the scheduled delivery date. Porcelanosa shall not be required to release any stored Product to Customer until all accrued storage fees and any outstanding balance under the subject Sales Order are paid. The risk of loss or damage shall transfer to Customer upon placement of Product into storage.

If Customer fails to take delivery of (i) any Product stored as above, within 180 days of its having been placed into storage, or (ii) any special order Product or Product fabricated specifically for Customer within 180 days after it is made available for delivery to Customer, Porcelanosa may cancel the subject Sales Order for Customer’s breach of contract and liquidate, sell, or otherwise dispose of the subject Product in its sole discretion without having to account to Customer. Porcelanosa may apply any partial payment by Customer under the subject Sales Order: (i) to accrued storage fees; (ii) to any other costs or expenses incurred in attempting to enforce the Sales Order; and (iii) as liquidated damages, and not as a penalty, for Customer’s breach of contract.

For information regarding delays and suspensions, please refer to our Consumer Terms and Conditions.