Delivery and Collection

Delivery and Collection Costs

  • Delivery: The costs of delivery will be as displayed to you at the point of checkout.
  • Collection: Collection from one of our warehouses is free of charge.
Service Charge
Doorstep delivery for orders over £500 FREE
Doorstep delivery for orders under £500 £25
Sample Delivery FREE
Warehouse Collection FREE

 

Delivery and Collection Dates

During the order process we will let you know when we will provide the products to you in accordance with the delivery option chosen. We will provide all the products to you at the same time and, unless specifically agreed with you, do not provide delivery in instalments.

  • Delivery: We aim to deliver your products within 5 days of our acceptance of your order; however, we will deliver your order to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order (unless you have agreed/specified delivery after the 30-day timeframe). Please note that delivery timescales are estimates only.
  • Collection: If you have selected to collect your order from a specified PORCELANOSA location, please note the selected date(s) for collection and time restrictions on when the collection is available at your chosen location. Please ensure you collect your entire order between 8 am-4 pm, Monday to Friday (excluding days when the banks in London, England are closed for business), or as specified in your order confirmation, to prevent us from cancelling the contract under clause 9.

Delivery Premises

We will deliver your purchased products to the nearest entrance to the delivery address at ground floor level only. It is your responsibility to get the products from that point to any other part of the delivery address. Some products are large (e.g. shower cabins and some baths) and it may be difficult or impossible without modifications to the premises for you to get the items up small or sharp turning staircases or through small doorways.

It is your responsibility to satisfy yourself that the access to the room into which the items are to be fitted is sufficient for the size of the products purchased and to modify the premises if necessary. From the estimated or guideline delivery date until we actually deliver the products, you agree to ensure that you and your premises are ready for the safe receipt of the products and you agree to provide us with all necessary access to the delivery address and premises at all reasonable times.

You (or your nominee) shall sign a delivery note to show that you have received the delivery. You must also provide our delivery vehicle with reasonable access for parking and delivery, or give us sufficient notice so that we can make reasonable changes to ensure successful delivery. Please note that deliveries usually arrive in an 19-tonne lorry. If your property has restricted access or your street is too narrow, please let us know in good time via online.store@porcelanosa.com.

 

FAQs Regarding Delivery and Collection

 

Q. What happens if I am not at home when the product is delivered?

A. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from your nearest warehouse (if available).

 

Q.What happens if I do not re-arrange delivery or collect the order?

A. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot/Porcelanosa location, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you, re-arrange delivery, or you have failed to collect your order within 14 days of arrival at your designated collection location or delivery depot, we may end the contract and clause 9 will apply.

 

For information regarding delays and suspensions, please refer to our Consumer Terms and Conditions.