Showroom receptionist

Mission

Working as part of the Office Administration team, you will be required to provide strong customer service skills to enable you to actively respond to clients, identify requirements and assist in an efficient manner.

Responsibilities

• Answering and handling all telephone calls (both for Head Office departments and Watford Showroom) and enquires from both external and internal sources
• Deal with incoming calls to identify the needs of the customer and act accordingly in an efficient manner (identify the correct showroom staff member to assist for example)
• Greeting and welcoming visitors
• Handling incoming and outgoing Post
• Monitoring stock levels of stationery/beverages – liaise with Office Manager for ordering
• Managing the conference suite, i.e., bookings & refreshments
• Assisting and organising training course venues on site
• Showroom Support - When required, inform customers of basic information (i.e., delivery days, opening times etc)
• Showroom Support – process all deliveries for showroom orders (all S.E showrooms).
• Showroom Support – update exit dates for SAP orders as required
• Reception & Showroom Support – provide cover for each other during holidays, absence etc
• Other ad-hock duties as directed